ORDER PROCESSING

Please note, your shipping and billing information MUST match in order for us to successfully process your order. For your security, if an order is placed with mismatched shipping and billing addresses your order will automatically be cancelled and a full refund will issued within 48 hrs. 

 

PROCESSING TIME

Orders are processed immediately upon receipt of payment and in the order in which they are received. In stock merchandise typically ships out the next business day. If you have placed a custom order or made a pre-sale purchase please refer to your order email for full details. Once the order is submitted, your credit card will be charged for the full amount of the items you have selected, including any applicable taxes and shipping fees.

Our normal business hours are Monday through Friday 11am - 5pm EST. Orders placed after 2pm EST. will be processed the following business day.  Please keep in mind that holidays and weekends are not included in normal shipping days

 

ORDER DELAYS 

In order to track your package, please refer to the tracking email provided with your order. Once a package is released to your selected shipping carrier it’s whereabouts are completely out of our control. Additionally, we are not responsible for shipment delays due to unforeseen carrier issues, inclement weather or carrier strikes. Please check with your carrier for information regarding your delivery status. 

 

CANCELLATIONS, CHANGES, RETURNS & REFUNDS

Order processing begins immediately upon receipt of the payment confirmation. Orders can NOT be cancelled or changed once the payment has processed. No exceptions. Please do not inquire. All JP Harper NYC garments are hand embellished, limited edition designs, and due to the intricate nature of each item, refunds, store credit and exchanges are prohibited. Please make your selections carefully before submitting payment as ALL SALES ARE FINAL.

 

CHARGE BACKS

Please note that we adhere to our polices strictly. There are no exceptions. By making any purchase on our website you thereby agree to adhere to all policies contained therein. In the case of a charge back, we will fight the charge back to the fullest extent. Our return & exchange policy is quite clear and forms a legally binding contract. Please make selections carefully before submitting your payment.